Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information that is generated automatically when you use our Services.

a. Personal Information for Resume Creation

When you use our resume builder, you may provide personal details including but not limited to:

• Full name, email address, phone number, and physical address
• Professional summary, work experience, and employment history
• Educational background, certifications, and qualifications
• Skills, competencies, and language proficiencies
• Links to professional profiles (e.g., LinkedIn, portfolio websites)
• References and any other information you choose to include in your resume

b. Account Information

When you create an account with ResumeProApp, we collect:

• Your name and email address
• Password (stored in hashed form)
• Profile preferences and settings
• Account activity and subscription status

c. Payment Information

When you purchase a premium plan or any paid service, payment processing is handled by our third-party payment processor, Razorpay. We collect:

• Transaction identifiers and payment confirmation details
• Billing address and contact information
• Plan type and subscription details

We do not directly collect or store your credit card numbers, debit card numbers, or other sensitive financial account information. All payment data is processed and secured by Razorpay in accordance with PCI-DSS standards.

d. Usage Data

We automatically collect certain information when you access or use our Services, including:

• Device type, operating system, and browser information
• IP address, approximate geographic location, and referring URL
• Pages viewed, features used, and time spent on the platform
• Interaction data such as clicks, form submissions, and navigation patterns
• Error logs and performance metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

a. Resume Creation and Management

• To generate, format, and render your resume using the templates and tools we provide
• To provide AI-powered suggestions for improving your resume content and structure
• To perform ATS compatibility checks and scoring on your resume
• To enable PDF downloads and sharing of your completed resume

b. Account Management

• To create, maintain, and authenticate your account
• To process transactions and manage your subscription
• To communicate with you regarding your account, updates, and promotional offers (with your consent)
• To provide customer support and respond to your inquiries

c. Service Improvement

• To analyze usage patterns and improve our Services, features, and user experience
• To diagnose technical issues and maintain the security of our platform
• To develop new features, templates, and tools based on user feedback and behavior
• To conduct aggregated, anonymized research and analytics

3. Data Storage

ResumeProApp is designed with a privacy-first approach. Your resume content, including all personal details, work history, education, and skills, is stored locally in your browser's localStorage. This means:

• Your resume data resides on your device, not on our servers
• We do not have access to, nor do we transmit, the personal content of your resumes to our servers for storage
• Clearing your browser data or switching devices will remove your locally stored resume data unless you have exported it
• We strongly recommend exporting and downloading your resume as a PDF to keep a backup copy

Account-related data (such as your email, hashed password, and subscription status) is stored on our secure servers. Usage analytics and aggregated, non-personal data may also be stored on our servers to improve the Services.

4. Payment Information

All payment transactions on ResumeProApp are processed securely through Razorpay, a PCI-DSS compliant payment gateway. When you make a payment:

• Your payment details (credit/debit card numbers, UPI IDs, net banking credentials) are transmitted directly to Razorpay over encrypted channels
• ResumeProApp does not store, process, or have access to your full card details at any point during or after the transaction
• We receive only a transaction confirmation, payment ID, and order status from Razorpay
• Razorpay's handling of your payment information is governed by their own privacy policy, which we encourage you to review at razorpay.com/privacy

Refunds, chargebacks, and payment disputes are handled in coordination with Razorpay in accordance with our Terms of Service and applicable laws.

5. Cookies & Local Storage

ResumeProApp uses browser-based storage technologies to provide and enhance our Services. Below is a summary of what we store and why:

You can clear your browser's localStorage and cookies at any time through your browser settings. Please note that doing so will remove your locally stored resume data and may sign you out of your account.

6. Third-Party Services

We integrate with the following third-party services to provide and enhance our platform. Each service operates under its own privacy policy:

a. Razorpay (Payment Processing)

We use Razorpay to securely process all payments, including subscription purchases and one-time transactions. Razorpay is a PCI-DSS Level 1 compliant payment gateway. When you initiate a payment, your financial information is transmitted directly to Razorpay and is subject to their Privacy Policy.

b. AI Services (Resume Suggestions & ATS Analysis)

We use artificial intelligence services to power features such as resume content suggestions, grammar improvements, and ATS compatibility scoring. When you use these features:

• Relevant portions of your resume content may be sent to our AI service providers for processing
• Data sent to AI services is used solely for generating suggestions and is not retained by the AI providers for training or other purposes
• You can choose not to use AI-powered features, in which case no resume data is sent to external AI services

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.

7. Data Security

We take the security of your information seriously and implement industry-standard measures to protect it:

• Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security) / HTTPS protocols
• Encryption at rest: Sensitive account information stored on our servers is encrypted using industry-standard encryption algorithms
• Secure authentication: Passwords are hashed using secure, one-way hashing algorithms and are never stored in plain text
• Access controls: Access to user data on our systems is restricted to authorized personnel on a need-to-know basis
• Regular audits: We periodically review and update our security practices to address emerging threats and vulnerabilities

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents that may arise.

8. Your Rights

You have the following rights with respect to your personal information:

• Right to access: You may request a copy of the personal information we hold about you at any time
• Right to modify: You can update or correct your personal information through your account settings or by contacting us
• Right to delete: You may request the deletion of your account and associated personal data. Since resume data is stored locally in your browser, you can delete it at any time by clearing your browser's localStorage
• Right to export: You can export your resume data at any time by downloading your resume as a PDF or using any export features provided in the application
• Right to withdraw consent: Where we rely on your consent to process data (e.g., marketing communications), you may withdraw consent at any time
• Right to data portability: You may request your data in a structured, commonly used, and machine-readable format
• Right to object: You may object to the processing of your personal information in certain circumstances as permitted by applicable law

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within 30 days.

9. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as reasonably possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes:

• We will update the "Last updated" date at the top of this page
• For significant changes, we will provide a prominent notice on our website or send you an email notification (if you have an account)
• Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy

We encourage you to review this page periodically to stay informed about how we handle your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us:

We aim to respond to all inquiries within 2 business days.